We deliver parts and accessories to all states and territories in Indonesia. All products are delivered using eParcel, Indonesia Post or indonesia shipping international and FedEX Express and DHL Express and UPS. Please allow 3-7 working days for delivery of parts, accessories, clothing or bikes. Some items may take longer - subject to stock levels and availability. Remote country areas may take up to 14 days. Please note that public holidays, floods, strikes, storms and road closures can further disrupt freight and thus delivery could take longer under these circumstances.
Due to insurance conditions placed upon us by carriers, it is imperative that upon receiving your delivery that you immediately notify us if there is any missing items from your order, we need to receive notification within 48hours of the items being delivered. We advise caution when accepting boxed packages which are damaged, we suggest ensuring your items are not damaged before signing off on delivery. Please Note: Acceptance of delivery voids any liability to freight company.
Refunds
We do not refund or exchange goods if you simply change your mind or make a wrong decision. Refunds and exchanges can only be given where goods are faulty, wrongly described, different from the sample shown to you or do not do what they are supposed to do. We do however on rare occasions, make exceptions under special circumstances under discretion of management, if a refund is granted a restocking fee of 20% of the purchase price may be applied. We also autorise exchanges under the terms of our Fit
Guarantee.
Requesting an Exchange
If you select the wrong size and require an exchange, please call our store so we can allocate you with a Return Number, please be aware when requesting an exchange that you must pay all freight costs, this includes the cost to re-ship the correct item to you. The item must be returned in the original, undamaged packaging.
It is the customers’ responsibility to check the packaging when items are delivered and not ‘sign off’ if packaging is damaged. NOTE: Acceptance of delivery voids any liability to freight company.
We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. All information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to contact us.
All products are subject to availability and prior sale. All prices appearing in our newsletters or Web site are subject to change without prior notice. Bicycle Station Shop is not responsible for printing errors or other errors appearing in our newsletter or website. All orders are subject to acceptance by Bicycle Station Shop. Website Prices on our website are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities, sizes/colors may no longer be available, and these items may not be available in our retail store.
We guarantee correct fit whether your purchasing a pair of shoes or any item of clothing, if you select the wrong size, simply return it by following our returns procedure Requesting an Exchange so we can allocate you a Return Number and we will exchange it for your desired size.
1) Customer pays freight costs.
2) Maximum of one exchange per item purchased.
3) Does not apply to singular items valued over $300.
4) Does not apply to clearance items.
5) Package must be returned undamaged and in original packaging, with return approval number from Bicycle Station Shop.
For those not comfortable using their credit card over the internet, consider using the Direct Deposit option. Simply E-mailing or call and speak with one of our representatives to arrange an invoice will be emailed to you. You can complete your order by depositing directly into our account either by visiting your local branch or online via bank transfer.
Damaged or Missing Goods
Due to insurance conditions placed upon us by carriers, it is imperative that upon receiving your delivery that you immediately notify us if there is any missing items from your order, we need to receive notification within 48hours of the items being delivered. We advise caution when accepting boxed packages which are damaged, we suggest ensuring your items are not damaged before signing off on delivery. Please Note: Acceptance of delivery voids any liability to freight company.
Returns & Replacements
Refunds
We do not refund or exchange goods if you simply change your mind or make a wrong decision. Refunds and exchanges can only be given where goods are faulty, wrongly described, different from the sample shown to you or do not do what they are supposed to do. We do however on rare occasions, make exceptions under special circumstances under discretion of management, if a refund is granted a restocking fee of 20% of the purchase price may be applied. We also autorise exchanges under the terms of our Fit
Guarantee.
Requesting an Exchange
If you select the wrong size and require an exchange, please call our store so we can allocate you with a Return Number, please be aware when requesting an exchange that you must pay all freight costs, this includes the cost to re-ship the correct item to you. The item must be returned in the original, undamaged packaging.
Damaged Goods on Delivery
It is the customers’ responsibility to check the packaging when items are delivered and not ‘sign off’ if packaging is damaged. NOTE: Acceptance of delivery voids any liability to freight company.
Privacy & Security
We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. All information you provide will be held with the utmost care and will not be used in ways that you have not consented to. If you have any questions, please feel free to contact us.
Availability & Pricing
All products are subject to availability and prior sale. All prices appearing in our newsletters or Web site are subject to change without prior notice. Bicycle Station Shop is not responsible for printing errors or other errors appearing in our newsletter or website. All orders are subject to acceptance by Bicycle Station Shop. Website Prices on our website are in effect until they are removed from the page unless otherwise noted. Clearance items have limited quantities, sizes/colors may no longer be available, and these items may not be available in our retail store.
Fit Guarantee
We guarantee correct fit whether your purchasing a pair of shoes or any item of clothing, if you select the wrong size, simply return it by following our returns procedure Requesting an Exchange so we can allocate you a Return Number and we will exchange it for your desired size.
Conditions;
1) Customer pays freight costs.
2) Maximum of one exchange per item purchased.
3) Does not apply to singular items valued over $300.
4) Does not apply to clearance items.
5) Package must be returned undamaged and in original packaging, with return approval number from Bicycle Station Shop.
Direct Deposit
For those not comfortable using their credit card over the internet, consider using the Direct Deposit option. Simply E-mailing or call and speak with one of our representatives to arrange an invoice will be emailed to you. You can complete your order by depositing directly into our account either by visiting your local branch or online via bank transfer.
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